Effective Date: 25th August 2025

​

At AigileConsultants, we understand that sometimes plans change. This policy explains how cancellations and refunds are handled, particularly through our payment processor, Razorpay.

​

1. Cancellation of Services

• You may request cancellation of your service—whether it’s agile coaching, project management consulting, or agile transformation support—at any time by contacting us in writing.

• Whether any cancellation fee applies, and any portion of the payment refundable, will depend on how close the cancellation is to the service delivery and will be assessed on a case-by-case basis.

 

2. Refund Processing via Razorpay

If a refund is approved:

​Refund Method & Timeline

• Refunds are issued through source refunds, meaning funds are returned to the same payment method used originally (credit card, UPI, bank account, etc.) 

• For a Normal Refund, the process typically takes 5–10 business days, depending on the payment method and banking partners involved.

Instant Refunds

• Where supported (e.g., failed UPI transactions via Razorpay POS), refunds may be processed instantly, sometimes within 2 minutes.

Refund Types

• Full Refund: Refund of the entire payment amount, as approved.

• Partial Refund: If only part of the service is cancelled or delivered, a corresponding partial refund may be issued.

Special Cases

• For EMI or Pay Later transactions, refunds are handled through the financial provider. Full refunds may cancel the EMI; partial refunds adjust the principal accordingly. Note that interest or processing charges may not be refunded.

 

3. How Refunds Are Issued

1. Initiated by AigileConsultants: We submit the refund request through Razorpay’s dashboard or API once cancellation terms are agreed.

2. Refund Trackability: Razorpay provides a unique reference number (ARN, RRN, or UTR) and email updates to help you track the refund status.

3. Failure to Receive Refund: If you don't receive the refund within the expected timeline (5–10 business days, or sooner if instant refund applies), check via Razorpay’s Refund Tracker or contact us with relevant details.

 

4. Disputes & Chargebacks

• If you’re unable to reach a resolution directly with us, you may contact your bank or payment provider to initiate a chargeback or dispute. Razorpay facilitates this process and assists in resolving matter amicably.

• Please wait at least 7 days before raising a dispute—this allows sufficient time for refund processing.

 

5. Timeline Summary

         Refund Type                                            Timeline 

         Normal Refund                                       5–10 business days

         Instant Refund (if available)                  Typically within minutes (e.g., UPI failures)

         EMI / Pay Later Refunds                        Varies; interest may not be refunded

 

6. Contact & Support

If you have questions about your cancellation or refund, or need help tracking it:

• Contact AigileConsultants at [Your Contact Email] or [Your Contact Phone].

• Provide: Transaction date, amount, Payment ID (e.g., “pay_XXX”), reason for refund request.

• We’ll work with Razorpay and any relevant bank or provider to resolve it promptly.

​​

​